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Job Description

Who you’ll be working for:

We’re proud to be chosen to recruit a Workforce Planner role EXCLUSIVELY to join this hugely successful business with offices and customers throughout Europe.
Over the last few years, this business has grown both in customer revenue and business acquisition and has even greater plans to dominate the niche sector in which it operates.
What you’ll do:
Our customer is in search of a Workforce Planner planning human resources for multi-channel contact centres throughout Europe. Your role will include monitoring and tracking all areas within the centres as well as scheduling and rostering which involves building schedules to meet service level targets and budget constraints, collaborating within your team, building effective relationships, ensuring operational support for scheduling practices, minimising conflicts, whilst ensuring a harmonious balance between customer expectations and employee engagement.
You will engage with stakeholders to explore and implement improvements, ensure compliance, identify best scheduling practices, and strategically plan resources by analysing historical KPIs, obtaining stakeholder agreements, and creating shared plans to consistently meet operational demands.

Could this be the opportunity you've been waiting for!

What they’re looking for:
  • Proven experience in planning resources covering different channels within a contact centre environment
  • Data-driven
  • Enthusiasm, drive, and a strong team spirit
  • Ability to excel in a fast-paced, results-oriented environment
  • Analytical, curious, and persuasive
  • Fantastic communicator
  • Relationship builder
  • Strong Excel skills
Benefits and perks:
  • Competitive salary plus benefits
  • Generous travel discounts
  • Being part of a team driven by genuine passion and enthusiasm
  • Company pension
  • Office lunch scheme
  • Fitness memberships
  • Enjoy a free-spending savings account allocated to you and contributed to by the company

This Workforce Planner role in the travel industry, is being recruited by Fiona Morrison-Arnthal and Ambitions Recruitment, a boutique recruitment agency, specialising in travel and hospitality roles, and known for sourcing hard to find talent. 
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