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NORTH AMERICA GUIDE MANAGER

Operations
Job Description
NORTH AMERICA GUIDE MANAGER
NEW YORK
$40,000 - $50,000 PLUS BONUS
  
  
Who You'll Be Working For:
  
We are thrilled to be recruiting a North America Guide Manager for this fantastic, growing, global travel brand.
Creating memorable experiences for their travellers using born and bred locals who know the destinations, things to see, do and eat better than any others could ever do, they are widely known in their key areas for being the go-to travel company that will exceed expectations and delight customers.
  

Responsibilities:
  • Lead local guide performance optimisation and management.
  • Ensure exceptional guest experiences through effective guide oversight.
  • Take a hands-on approach to guide management, including recruitment, training, and scheduling.
  • Continuously monitor guide performance and enhance processes and systems.
  • Lead guide recruitment and onboarding to meet company standards.
  • Collaborate with the People Experience Team and Global Head of Tour Operations to maintain a comprehensive training program.
  • Equip guides with necessary resources.
  • Maintain performance metrics to assess guide quality.
  • Provide ongoing coaching and support to guides.
  • Conduct regular audits to ensure top-quality service.
  • Stay updated on industry trends.
  • Foster a positive, inclusive guide culture.
  • Organise guide social events within budget.
  • Act as a liaison between guides and non-guides.
  • Manage guide schedules based on seasonal needs.
  • Collaborate on safety and incident protocols.
  • Optimise guide management systems.
  
  
Experience Required:
  • Previous guide experience or leadership within a guide network.
  • At least 3 years of team leadership, preferably remote.
  • Recruitment and training expertise preferred.
  • Strong organisational and time management skills.
  • Proficient in various software applications.
  • Effective communication skills.
  • Data-driven decision-making proficiency.
  • Familiarity with incident management processes.
  • Location: New York.
  

Benefits and Perks:
  • Competitive market-rate salary
  • Annual discretionary bonus scheme
  • Flexibility for a productive and enjoyable work-life balance
  • Collaborative and supportive team environment
  • Join a rapidly expanding global travel brand with ambitious plans for growth and worldwide reach.
  • Collaborate within a stimulating and innovative work environment that encourages thinking outside the box.
  

Click here to apply for this North America Guide Manager, travel industry job, which is being recruited by Fiona Morrison-Arnthal and Ambitions Travel Recruitment, a boutique recruitment agency, specialising in travel and hospitality roles, and known for sourcing hard to find talent.
  

IMPORTANT
  1. If this role ticks your boxes and you’ve got the relevant experience, then do click and apply
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