Master Virtual Hiring in the Travel Industry

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The future of hiring has arrived. With advancements in technology, shifts in candidate expectations and new perspectives on how expansive talent pools can really be, virtual hiring in the travel industry is here to stay. The question is, are you in a position to leverage this modern recruitment method for all its worth? 

This article delves into the evolving landscape of the travel industry post-pandemic, emphasising the increasing relevance of hybrid interviews in the recruitment process. Drawing insights from the perspective of the expert team at Ambitions Travel Recruitment, we'll explore the intricacies of virtual hiring and provide valuable tips for both candidates and recruiters.



Traditional in-person interviews have long been the norm in the travel industry. However, with the advent of technology and the need for flexibility, hybrid interviews have gained prominence. These interviews blend in-person and virtual components, providing a more adaptable and accessible approach to the hiring process. 

In an industry where candidates are often scattered across the globe, hybrid interviews accommodate diverse time zones and travel restrictions. Recent trends indicate a substantial increase in the adoption of hybrid and online interview formats. According to a study by Trading Economics in 2022, at least 60% of employers find video interviews more convenient and effective in shortlisting candidates.



Entering the world of hybrid interviews requires candidates to go beyond the traditional preparation methods. Successfully navigating the virtual components of interviews involves mastering both technical and soft skills. Here are some pointers to help candidates prepare for hybrid interviews in the travel industry:

Technology Check: Ensure a stable and high-speed internet connection. Test your camera, microphone and speakers to ensure they are functioning correctly. Replace or repair any faulty equipment well before the interview.

Background: Choose a clean and professional background for the virtual interview. Avoid distracting elements and ensure good lighting to enhance visibility.

Attire: Dress professionally as you would for an in-person interview. Not only does this reflect respect for the process but it also helps you feel more in the interview mindset.

Communication Skills: Practice clear and concise communication. Virtual interviews require a heightened focus on articulation as non-verbal cues may not be as evident.

Adaptability: Demonstrate adaptability by familiarising yourself with the virtual platform of choice for the interview. Be ready to troubleshoot minor technical issues quickly and efficiently.

Presentation Skills: Maintain good posture and eye contact during the virtual interview. Practice speaking at a moderate pace, allowing for effective communication without overwhelming the interviewer.

Mock Interviews: Consider conducting mock interviews with a friend or family member to simulate the virtual interview environment. This helps familiarise yourself with the process and identifying areas for improvement. 

For more help and guidance on performing well throughout all stages of the hybrid interview process, take a look at our ‘Essential Travel Job Interview Checklist’, available on Ambitions Travel Recruitment’s Free Resources page.



Recruiters play a pivotal role in ensuring that hybrid interviews yield valuable insights into a candidate's potential fit within the travel industry. Effectively conducting such interviews requires a delicate balance between assessing technical competencies and evaluating the candidate's personal and cultural compatibility. Here are some pointers for recruiters to help conduct seamless and productive hybrid interviews:

Pre-Interview Briefing: Before the interview, provide candidates with a clear understanding of the hybrid format. Outline how the virtual and in-person components will be structured, including the tools and platforms that will be utilised.

Technical Guidelines: Offer guidance on the technical requirements for the virtual segment. Ensure that candidates are aware of the platform, any specific software they might need, and troubleshooting procedures in case of technical issues.

Engagement Strategies: Use video conferencing platforms to create an engaging and interactive interview experience. Incorporate screen sharing for presentations or collaborative exercises to assess a candidate's ability to work in a virtual environment.

Body Language Observation: While virtual, pay attention to the candidates' body language through the camera. Non-verbal cues can still provide valuable insights into their comfort level, confidence and engagement.

Timeline Communication: Communicate the next steps in the hiring process and the expected timeline. Transparency helps manage candidate expectations and demonstrates professionalism.

Inclusive Virtual Environment: Ensure that the virtual environment is inclusive and accommodating to candidates of various backgrounds. Be mindful of time zones and offer flexibility when scheduling virtual components to accommodate global candidates.



In the era of virtual hiring, leveraging the right technologies is paramount. Video conferencing platforms such as Zoom and Microsoft Teams facilitate seamless communication, while virtual assessment tools such as HireVue aid in comprehensive candidate evaluations. 

Applicant Tracking Systems (ATS) streamline the recruitment process, managing applications and tracking candidates efficiently. Embrace the power of these technologies to master virtual hiring in the travel industry, allowing you to conduct online interviews with precision and enhance the overall efficiency of your recruitment process.



Navigating hybrid interviews in the travel industry brings forth its unique set of challenges. Technical glitches, communication barriers and the absence of in-person cues can disrupt the seamless flow of the interview process. Recruiters and candidates alike must proactively address these challenges to ensure a successful virtual hiring experience. 

To overcome technical issues, both parties should conduct thorough pre-interview system checks, ensuring stable internet connections and familiarising themselves with the chosen virtual platform. Communication barriers can be mitigated by emphasising clarity and active engagement, with candidates being encouraged to express themselves concisely. 

The lack of in-person cues necessitates a heightened focus on non-verbal communication through the virtual medium, emphasising body language and facial expressions. If appropriate measures are taken, the hybrid interview process can be smooth, efficient and effective.



The future of hiring in the travel industry is poised for continued innovation and adaptation. Virtual hiring, accelerated by the post-pandemic landscape, will persist as a prominent feature. Artificial intelligence and data analytics will play an increasingly integral role in talent acquisition, streamlining the screening process and enhancing candidate matching.

Additionally, the industry is expected to witness a rise in flexible work arrangements, with remote and hybrid models becoming standard. 

As travel businesses continue to embrace technology and evolving trends, the hiring landscape will shape itself around the demands of a dynamic industry, ensuring it remains robust, agile, and capable of attracting top talent globally.



In conclusion, mastering virtual hiring in the travel industry is no longer an option but a necessity. The rise of hybrid interviews signifies a positive shift towards flexibility and inclusivity in the recruitment process. 

By understanding the unique challenges and opportunities presented by virtual hiring, both candidates and employers can navigate this new landscape successfully. Embracing technology, honing soft skills and staying attuned to industry trends will be key in ensuring the travel industry continues to attract and retain top talent in the years to come. 

For candidates and employers looking for professional assistance with the ever-evolving world of online and hybrid recruitment, speak to our expert team at Ambitions Travel Recruitment.

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