SAFARI RESERVATIONS AND SALES MANAGER CAPE TOWN COMPETITIVE SALARY Our Customer: Our customer is seeking an enthusiastic Safari Reservations and Sales Manager to join their dynamic team. With nearly 3 decades of experience in the industry, they have earned a reputation for providing outstanding travel experiences to both customers and industry partners globally.
As the Safari Reservations and Sales Manager, you will be the driving force behind our customer's continued success. You'll be responsible for managing the reservations process, liaising with clients and agents, and driving sales to ensure our customer remains a leader in the safari and travel industry.
In this role, you'll enjoy a competitive salary, as well as the opportunity to participate in educational experiences at our customer's properties. You'll be part of a close-knit team, working alongside dedicated employees with a long-standing commitment to the company who are passionate about delivering exceptional service and unforgettable safari experiences.
Job Description: In this role, you will lead a small team while managing revenue and overseeing future planning. Your focus will be on ensuring effective team performance and business growth.
- Handle initial responses for all new inquiries and assign them to consultants
- Ensure all inquiries are answered within 24 hours and meet company standards
- Generate weekly and monthly business reports
- Analyse trends and provide regular feedback
- Support consultants when needed
- Ensure all sales and office procedures are followed
- Assist with complaints
- Manage the in-house CRM system for long-term benefits
- Managing, tracking, and contributing to KPI’s
- Staff training
- Present sales, targets, and discuss improvements to the management team
Experience Required: - 5 years of essential experience in creating tailor-made tours
- Skilled in data analysis and planning
- Proficient in Tourplan and Hubspot
- 2 years of team leadership experience
- Strong destination expertise in Southern and Eastern Africa, as well as Madagascar
Benefits and Perks: - Competitive Salary
- Educational travel to the company's destinations
Click here to apply for this Safari Reservation and Sales Manager, travel industry job, which is being recruited by Tessa Robertson and Ambitions Travel Recruitment, a boutique recruitment agency, specialising in travel and hospitality roles, and known for sourcing hard-to-find talent.
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Ambitions Travel Recruitment
International - South Africa
Permanent / Full Time
