CONTACT CENTRE OPERATIONS MANAGER (Fluent English Essential) MALAGA, SPAIN E40,000 – E50,000 PLUS TRAVEL/HOLIDAY DISCOUNTS Who you’ll be working for:
We’re proud to once again, be chosen to EXCLUSIVELY recruit a fluent English speaking (essenital) Contact Centre Operations Manager to join this hugely successful business which has offices and customers throughout Europe.
Over the last few years, this business has grown both in customer revenue and business acquisition and has even greater plans to dominate the niche sector in which they operate.
With a multi-language contact centre in Malaga and another in Croatia they receive enquiries, sales and customer service calls from customers throughout Europe.
While it’s a travel business, you don’t need to be from the travel industry. They believe that passion and determination are the ingredients for a flourishing contact centre operations manager career with them.
What you’ll do:
In this role, you'll lead a dedicated team of Team Leads and support functions, tailoring the customer service strategy to local needs, and driving customer satisfaction, operational excellence, and team performance to new heights.
They are in search of an experienced contact centre operations manager who is customer-focused, relationship-driven, and brings an abundance of energy to their sales and service team in Malaga.
If you're a self-driven, dynamic individual who thrives on achieving consistent improvements, and you excel in a high-pressure environment, this could be the opportunity you've been waiting for!
Key aspects of the Operations Manager role include strategic leadership, overseeing a team of 3 team leads and approximately 45 agents, ensuring operational excellence, monitoring performance metrics, enhancing customer engagement, maintaining stakeholder communication, and supporting system integration to streamline operations.
What they’re looking for: - Contact centre management experience
- Enthusiasm, drive, and a strong team spirit
- Minimum of 3 years of recent Customer Service and Sales management experience
- Strong analytical skills with a data-driven mindset
- Proficiency in contact center technology and CRM systems
- Ability to excel in a fast-paced, results-oriented environment
- Excellent communication and interpersonal skills
- English fluency essential
Benefits and perks: - Competitive salary
- Generous travel discounts
- Flexible working hours
- Hybrid work options
- Being part of a team driven by genuine passion and enthusiasm
- Enjoy the flexibility to work in your preferred style and expand your skillset in a cross-functional environment
This Contact Centre Operations Manager role in the travel industry, is being recruited by Fiona Morrison-Arnthal and Ambitions Recruitment, a boutique recruitment agency, specialising in travel and hospitality roles, and known for sourcing hard to find talent.
IMPORTANT - If this role ticks your boxes and you’ve got the relevant experience, then do click and apply
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Ambitions Travel Recruitment
International - Spain
Permanent / Full Time
